FAQ

How long does shipping take?

How long does shipping take?


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How do I track my order?

We will send you shipping tracking number once your order is shipped and keep you updated. However, you can track your order on shipping company website with the updated shipping number too.


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Can I use my own FedEx, Ups, DHL account for shipping?

Yes, of course. Please inform us if you prefer use your own shipping company.


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How much does shipping cost?

It depneds, we will let you know your shipping cost before you order. However, you can always go to shipping carrier offical website or contact them directly to estimate your shipping fee.


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What shipping carrier do you use?

We use DHL&FedEx for most of our orders. However, you can always choose the courier that meet your needs.


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What is your refund policy?

We will fully examine our products before shipping to make sure you always have the best product in hand.

For any reasons, if you insist on returning, we accept returns or exchanges.

For return products, you will have 70% money back. And the return shipping fee will be charged on you.

For exchanges, you need to pay the balance for exchange products and shipping fee.


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Can I return my order after delivery?

For stock order: yes, but you need to pay for shipping fee.

For your custom order: normally we don’t accept return unless it is defective.


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Can I cancel my order before shipping?

For stock order, yes you can.

If it is your design, we normally don’t accept order cancellation once it is in process.


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Can I add or remove items from my order?

It depends, please check with your sales to confirm.


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How long does my order take to ship?

3-5 days for custom order

1 day for stock order


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What information do I need to provide for an order?

Please kindly send us your name, shipping address and post code.


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How do I pay for my order?

We will send you an invoice for you to arrange payment. We accept Paypal, credit card, and bank transfer, etc. If you prefer other pay method, please kindly contact us to check.


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Can I get a discount for a large order?

Please contat your sales to check if there is any discount.


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Will you sell my design?

No, your design, your property, Arison will never sell your design without your permission.


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How do I custom my eyelash box?

Send us your logo,choose from our lash box design or share us your idea. We will design it and sample it for you.


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Can I custom my eyelash design?

Of course, we accept custom eyelashes and boxes. What is more, we care about your business, we will never sell your design to other customers without your permission.

Please share us your idea or simply drop us an image. We will do the rest for you.


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Do you have a catalog for lash wholesale?

Yes, please contact us for eyelash catalog.


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Do you apply any MOQ?

For lashes: NO MOQ required, you can order an much as you want

For stock lash packaging: No MOQ, Please contact us for detatils.

For custom lash packaging: 100 MOQ will be applied.


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Can I get free samples before purchasing?

Sorry, we don’t offer free sample for now. But we refund your sample fee for offical order over $500.


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How do I place an order?

Order by email: Please send us lash style, order quanitity, box specification(if need any). We will send you quotation and invoice accordingly

Order by Whatsapp: Please add anyone below, we will walk you though with every step with personlized service.


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Do you offer private label?

Of course, your business, your logo, your design. Arison provide strong products and service behind you.


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Do you do dropshipping?

Yes, you only need to focus on your customers, we do everything else for you.


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What services do you provide?

We provide Custome eyelash boxes, private label, drop shipping,logo and box design support, free product photos.


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What technique do you apply to manufacture your lashes?

All our lashes are 100% handmade.


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How many times can your lashes be reused?

3-8 times for faux lashes, 20-30 times for mink lashes


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What materials do you use for your lashes

For mink lashes, we choose Siberia cruety free mink fur

For silk lashes, we only use high quality Polybutylene terephthalate materials, aka PBT fiber


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What is your product line?

We wholesale all kind of lashes and related products.

Strip Lahes: 3D mink lashes, 25mm 5D mink lashes, faux mink lashes, Luxury Lashes

Eyelash Extensions: mink lash extensions, silk lash extensions, premade lashes, flat lashes, easy fan lashes, laser lashes, camellia lashes and colored lashes

Eyelash packaging: crystal clear plastic boxes, leather boxes and HD paper boxes in different shape and finishing on demand.

Others: lash glue, adhensive, cleanser and all kind of tools.


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